At the heart of London Belgravia Group’s operations is the BuildSafe team, which specialises in delivering tailored warranty solutions for smaller developments under £750,000. From self-builders to small developers and contractors, the team works diligently to ensure that every project—no matter how complex or modest—receives the expertise and support it needs to succeed.
Lucie Fallan is a key member of the team, bringing her expertise in client communication and relationship management to every project. Having started her career at LBB in 2019 straight after A-levels, Lucie transitioned from admin to sales, where she now thrives in helping clients navigate the complexities of construction warranties. Lucie’s hands-on approach and dedication to providing honest, tailored solutions make her a trusted advisor for clients.
We spoke to Lucie about her role as an Account Executive, her passion for helping clients navigate complex challenges with ease, and her experience being part of a fast-growing organisation.
Experts in small-scale developments & self builds
London Belgravia Group’s team are experts in supporting projects of all sizes. Lucie and her colleagues focus on projects with a build cost below £750,000; their track record and customer service have made them the go-to experts for self-builders, small developers, and contractors – many of whom are embarking on their first ventures and may not have experience in securing warranties before. These clients value the in-depth knowledge provided, helping them navigate what can be a complex landscape of construction warranties, easing the administrative burden.
LBB prides itself on offering honest, cost-effective solutions tailored to each client’s needs. By focusing on transparency and reliability, the team ensures that clients feel confident in their decisions. “For many of our clients, it’s their first time navigating warranties, and they rely on us to guide them through the process,” shares Lucie. “Our focus is on building trust and offering clear, professional advice to make sure their projects are protected and successful.” From explaining warranty requirements to offering tailored solutions, the team plays a crucial role in ensuring clients feel confident and well-informed.
Strong insurer relationships and flexible solutions
One of the London Belgravia Group team’s biggest strengths lies in their strong relationships with insurers, allowing them to ensure that coverage is tailored to match each project’s specific needs and is cost-effective. By maintaining open lines of communication with insurers, the team can navigate potential challenges and ensure projects run smoothly from start to finish. “Working daily with insurers means we have built trusted relationships and can get quick answers and tailor coverage that suits the project and budget,” explains Lucie. “It’s all about making sure there are no delays and that everything stays on track.”
While early engagement with LBB is always recommended for a more seamless process, the team is experienced in handling challenging projects at various stages of development. “In cases where securing insurance is difficult due to project timing or scope, we can offer alternative solutions,” Lucie adds. “For example, we might secure a Professional Consultant Certificate (PCC), ensuring clients have peace of mind and that their projects are adequately protected.”
Seamless support from start to finish
Client interaction is at the core of what the team does. A typical day involves managing a wide range of tasks, from checking emails and following up with insurers to handling incoming call and client leads. Maintaining strong relationships with both clients and insurers is crucial to the success of each project. By prioritising clear and frequent communication, the team ensures that projects stay on schedule and clients are kept informed at every step. “We’re always in constant contact with our clients and insurers, making sure everyone’s on the same page,” says Lucie.” Clear communication helps prevent delays and keeps everything running smoothly.”
Many of LBB’s self-builders, small developers, and contractors’ clients work on their developments outside of regular business hours, and the team is always willing to accommodate. Whether through emails in the evening or phone calls on weekends, the team ensures availability when clients need it most. This commitment to responsiveness is one of the reasons clients feel so supported throughout their projects.
Once a project reaches the stage where the policy is in place, the team hands the client over to the dedicated customer service team – but are always a key point of contact for any questions the client might have. This seamless handover ensures that clients continue receiving full support throughout their project, from inception to completion.
Join the London Belgravia Group team
As LBB’s team continues to grow, we are hiring a new Account Executive. This is an exciting opportunity for someone eager to join a fast-paced, client-facing environment where they can learn and develop on the job.
“Joining this team is an exciting opportunity for anyone looking to grow in a fast-paced, client-facing environment. London Belgravia Group offer an amazing opportunity to learn on the job, with the training and mentorship you need to develop expertise in the construction warranty industry,” Lucie shares. “It’s a fantastic stepping stone for those who are new to the industry or transitioning from roles like administration or customer service, offering the perfect balance of challenge and support.”
Ready to dive into the world of construction warranties? To learn more about the role and apply visit our careers page
Why work with LBB
With a hands-on approach and focus on client communication, LBB’s team of consultants simplify the complex landscape of construction warranties. By fostering strong relationships with insurers and maintaining constant communication, the team is able to provide flexible, cost-effective solutions that meet the specific needs of each project, even when challenges arise. As Lucie notes, “We’re always here for our clients, whether it’s to provide quick answers or find alternative coverage options.”
This commitment to transparency, responsiveness, and client success makes LBB’s BuildSafe team a trusted partner for self-builders, small developers, and contractors alike. Through clear communication, ongoing support, and a seamless handover to the customer service team, London Belgravia Group ensures that every project, from inception to completion, is set up for success.
Looking for support with your project? Contact the team or call us on 0203 701 0422
