Oliver Smith’s journey with London Belgravia Group (LBB) is a testament to how hard work and passion, combined with LBB’s commitment to supporting professional growth, is a recipe for success. His story is an inspiration for anyone looking to make their mark in the dynamic world of construction insurance.
Oliver joined LBB as an apprentice in the Client Services Team, and over the last two years has rapidly accelerated his career to move into a consultant role with a focus on brokering, managing his portfolio of clients and providing bespoke insurance solutions.
A career rooted in practical experience
Oliver began his career in construction in a hands-on capacity, training as a plumber. With a passion for the construction industry, he sought out a role that would develop that interest and allow him to work with a wide range of people. “I enjoyed understanding construction projects from start to finish, and working in insurance offered me an opportunity to use that knowledge and work with clients from across the industry,” Oliver shares.
Starting as a Level 4 Business Administration Apprentice in the Client Services Team, Oliver has climbed the ranks to become a valued consultant. “From the start, I was inspired by my colleagues and knew that I wanted to transition into the consultancy side. I focused on gaining the skills and worked towards that goal throughout my apprenticeship,” he adds.
“My time in Client Services was invaluable, it gave me the opportunity to build strong relationships with insurers and really understand the intricacies of insurance underwriting. That experience laid a solid foundation for my consultancy work, where I now focus on providing tailored solutions for my clients.”
How expertise adds value for clients
Oliver’s success stems from his attention to detail and ability to anticipate client needs and streamline processes. “Knowing what documents insurers require and having strong relationships with underwriters means I can speed up the process for my clients,” he explains. “When I speak to clients, I already have a clear idea of which insurer will fit their needs. That foresight speeds up the process and builds trust because clients see that I know the market inside out.”
His problem-solving acumen and proactive approach allow him to foresee challenges and address them well in advance, a quality that clients appreciate. “I’ve dealt with challenging cases that required constant communication with underwriters. These experiences built strong relationships, which help immensely now. Insurers know they can rely on me, and that makes all the difference for my clients,” he adds.
Oliver notes the importance of understanding policy terms beyond just the cost. “Many developers focus solely on price, overlooking the hidden conditions that can cause problems down the line,” he warns. “As a consultancy, it’s so important to read the terms and conditions. We know the hidden conditions, and it’s vital to guide clients so they avoid surprises later.”
For Oliver, building trust is paramount. “I take the time to explain the long-term impact of decisions, which they really appreciate. It’s about adding value beyond the immediate transaction.”
The importance of relationships
“Clients often come to me frustrated after dealing with other brokers who were just chasing quick wins,” Oliver shares.
His philosophy on client relationships is integral to his success. “I intend to become their insurance broker for every scheme they have over the next 10+ years. I see my clients as long-term relationships, so when I’m supporting them, I think not only about their needs now but how this can impact their future”.
Whether working with architects, developers, or contractors, his goal is to ensure seamless communication and mutual understanding. “Many of my clients come through referrals, which is one of the most rewarding parts of the job. It’s a reflection of the trust and reliability I’ve built,” he adds.
Setting the standard in client service
Oliver attributes LBB’s success to its unwavering commitment to client service and the expertise of its team. “Clients appreciate LBB’s ability to provide tailored insurance solutions and risk management advice, which are crucial in the complex property development sector. The whole team is dedicated to understanding and meeting client needs. A good part of my time is spent checking in with clients, understanding how projects are progressing, and providing any support they need,” Oliver shares.
LBB doesn’t just provide competitive quotations but also remains engaged with clients long-term, offering comprehensive support throughout a project’s lifecycle. “We are unusual in having a dedicated Client Services team,” Oliver highlights. “Where other brokers might just offer support securing coverage, LBB is there from the initial quote to the final certificate, ensuring everything is signed off properly. This approach fosters trust and builds lasting relationships, as clients value the proactive and consistent support that simplifies complex processes and adds tangible value to their projects.”
Case studies in success
Oliver prides himself on helping clients navigate complex challenges and delivering exceptional results.
“Both these cases presented unique challenges, from mid-project contractor transitions to ensuring corporate separation in underwriting. By leveraging strong relationships with underwriters and understanding each client’s specific needs, I delivered tailored warranty solutions that supported their business goals and safeguarded their developments,” Oliver says.
Navigating complex warranty challenges for mid-project contractor transitions
“A long-standing contractor client of mine stepped in to complete a project after the original developer decided to switch contractors midway through construction. As the new contractor, my client required a structural warranty to cover the ongoing work on the partially complete new build (£5 million GDV). However, all warranty providers insisted that the new contractor assume responsibility for the full two-year defects liability period, including work completed by the initial contractor—a liability my client was not prepared to accept.” Oliver adds.
“After navigating extensive negotiations between the developer, contractor, and underwriter, I successfully secured warranty terms that satisfied all parties. Despite the complexity of the case, we were able to provide a policy that balanced risk appropriately.”
Securing independent warranty solution for a new development company
“For another project, a trusted client established a new company specifically for the development of seven new build properties (£6 million GDV). The client wished to keep this project separate from their primary business, avoiding any cross-company guarantees tied to the holding company.” Oliver explains.
“Through careful market analysis and negotiation, I was able to source warranty terms exclusively in the new company’s name, without requiring a cross-company guarantee. This ensured the client’s financial and operational independence for this development while still providing comprehensive coverage.”
Advice for aspiring professionals
For those considering a career in construction insurance, Oliver emphasises the importance of hard work, a passion for the industry, and strong relationship-building skills. “The industry demands hard work and a genuine passion for construction. It’s also about relationships—clients, colleagues, underwriters—you’re constantly building trust. If you’re ready to put in the effort and cultivate these connections, then this is a fantastic opportunity,” he advises.
“I’ve always been passionate about construction, and this role allows me to immerse myself in the industry while helping clients navigate complex processes. Long-term, I’d love to use what I’ve learned to build my own projects,” he concludes.
