London Belgravia Brokers was founded on the understanding that clients expected and deserved high-quality service, which was notably lacking in our sector.
“My aim was always to solve a problem for our clients. Whether sourcing an insurance policy, brokering senior debt funding, or simply offering expert advice, I knew having a talented team of individuals delivering impartial, connected advice would stand us in good stead,” shares Giles Fallan, Managing Director.
Bespoke support at every stage of the project lifecycle
We understand the critical importance of getting trusted advice and securing reliable coverage to safeguard your investment and ensure a smooth transition at the time of project completion. With an ethos based around outstanding customer service, we’re here to support clients to succeed and help them overcome challenges.
London Belgravia Brokers offers insurance, warranties, ancillary bonds, and guarantees to help protect your project. We recognise that obtaining specialist property insurance can be a complex process with lots of form-filling, additional questions from insurers, and time spent chasing an actual quote. We remove that pain by managing the process and ensuring you receive the best price for the most appropriate cover to meet your requirements.
Our team also acts as trusted advisors to clients, from self-builders to Major Project developers, helping them navigate changes in regulations and succeed in a challenging market. This includes technical support, from building control to fire safety, through a collaboration with multi-disciplinary partners.
Learn more here.
But what happens once your insurance is secured?
Recognising the long-term nature of these projects and sometimes complex requirements to meet insurance providers’ conditions, London Belgravia Brokers offers clients full support beyond product sale, something unique in the market. Sharing a CRM system with the Insurance Consultants, Client Services takes over and carries on from the point of sale, which is where the service from other brokers and direct insurers often ends abruptly.
This comprehensive administrative and technical support across the project lifespan helps developers to streamline, navigate and manage risk at every stage of project delivery, from design through to build, sale, and even future transfer of ownership.
Our dedicated Client Services Team bridges the service gap, acting on the client’s behalf to work with insurers, surveyors and even buyers addressing queries, and providing necessary clarifications. This includes essential support such as organising site surveys, offering technical advice, sourcing documentation, mediating conflicts, managing building warranty signoffs, and administering policies.
Meeting client needs with exceptional service
Often handling 80-100 client calls and over 400 emails daily, London Belgravia’s Client Services Team’s daily activities lighten the load for our valued clients.
This support includes:
- Organisation of site surveys
- Technical advice
- Sourcing of documentation
- Mediation and conflict resolution
- Technical services
- Organisation of building warranty signoff
- Life-of-policy administration services
We offer to process the initial site survey schedule and assist with ongoing scheduling issues throughout a project’s build period.
Throughout each project’s build period, we offer impartial technical advice to clients to help them satisfy any technical conditions or remediations set out by the survey team acting on behalf of the insurance provider.
Throughout the build period, in order to satisfy the conditions set out by the provider of the insurance policy, we will assist with and organise the sourcing of any technical documentation required including, but not limited to:
– Technical manuals
– Initial certificates
– Codes of conduct
– Remote site audit questionnaires
– Conditional policy letters
– Interim certificates
– We can also assist with the satisfactory completion of such documentation where appropriate.
If, at any point throughout the build period and site survey process, the client is not satisfied or disagrees with the remediation conditions set out by the site survey team acting on behalf of the insurance provider, we offer mediation and conflict resolution services between the client and the survey team.
We can also offer technical and non-technical advice and mediate with the survey team on the client’s behalf in order to resolve any conflicts of opinion relating to remediation conditions.
Throughout the planning and build period, we are able to offer, organise, or assist in the organisation of a wide range of technical and industry services to the client to satisfy either initial conditions or remediation conditions set out by the insurance provider or site survey teams acting on behalf of the insurance provider.
At the end of the build period, we will organise and supply all required certification to the client and assist with resolving any issues relating to finalising the building warranty policy.
Throughout the life of the purchased policy (10 years), we offer administration services to the client, including, but not limited to, reissuance of certificates, change of contact details and transfer of ownership.
We will also be on hand for any homeowners who require advice related to their 10-year warranty product and will assist with initialising any claims or issues as appropriate.
Our clients say it best:
The high level of support we offer is recognised and valued by professional developers and self-builders alike, driving repeat business and referrals. Our 99% client renewal rate is a testament to the fact that our clients consistently choose us because of our superior service. Thanks to London Belgravia Brokers’ commitment to service excellence, our clients’ projects are smoother and more successful, underscoring the value we bring to the table.
Of our 144 Trustpilot reviews, 95% achieved five stars and 4% four stars. Many of our clients have been kind enough to share their feedback with us, and you can find it in their own words on our testimonials page.
“The customer service we have received from you and your support team has been outstanding. Your dedication, professionalism, and attention to detail have consistently exceeded our expectations. Every interaction is handled promptly and carefully, ensuring all our needs are met efficiently.
“The personal touch and genuine concern for customer satisfaction make working with LBB an exceptional experience. We have complete confidence in your team’s ability to deliver top-notch service, and we wholeheartedly recommend LBB for this well-deserved recognition.
“Thanks once again for your unwavering support.” Sam Carr of Macar Developments.
Looking for support with your next project? Get in touch to learn more about how London Belgravia Group can support you.
