exceptional customer service isn’t just a department—it’s our foundation
From initial enquiry through to certificate issuance and beyond, our clients experience fast, personal, and highly responsive support. Whether working with individuals or PLC developers, our consultants will advise you and are seen as part of our clients’ delivery teams.
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Key FACTS TO date
Number of Properties Insured
Build Cost of Properties Insured
GDV of Properties Insured
Why choose LBB?
We are independent and regulated, with access to all underwriters in the LDI market
We conduct a market-wide search for the most suitable provider and policy—saving you time and money
We speak the providers’ language, streamlining communications and ensuring all of your requirements are met
Our proactive, service-led approach alleviates the administrative burden that comes with securing warranties, without compromising on robust cover and value
Where industry norms might allow 24–48 hour replies, we’ve calibrated our standards that aim to deliver meaningful responses within hours, not days
We endeavour to maintain a single point of contact for each case and offer tailored support via a cohesive customer service team
We present your options in a way that makes it easy to find the right provider for your project
We are trusted by major housebuilders and institutional developers to review and advise on their national pipeline, sometimes two years ahead of delivery
70% of our business is repeat
